Return, Refund & Exchange Policy

At Halah ,customer satisfaction is important to us. Please read our Return, Refund & Exchange Policy carefully before making a purchase.

By placing an order on our website or through our official platforms, you agree to the terms stated below.

1. No Return / No Exchange Policy (General)

Jewellery is a personal and delicate product. Therefore, we do not offer returns or exchanges once an order is delivered, except in the cases mentioned below.


2. Damaged or Incorrect Product Received

We accept return or exchange only if:

You receive a damaged product, or

You receive an incorrect product (different from what you ordered)


Conditions:

The issue must be reported within 24 hours of delivery.

A clear unboxing video (from unopened package to product) is mandatory.

The product must be unused, unworn, and in original packaging.

Complaints without an unboxing video will not be accepted.


Once verified, we will offer a replacement or refund, based on product availability.

3. Refund Policy

Refunds are processed only after verification of the issue.

Approved refunds will be credited to the original payment method.

Refund processing time: 5–10 working days (depending on bank/payment gateway).

Shipping charges (if any) are non-refundable.


4. Exchange Policy

Exchanges are allowed only for damaged or incorrect items.

Exchange is subject to stock availability.

If the same product is unavailable, a store credit or refund may be offered at our discretion.


5. Items Not Eligible for Return / Refund / Exchange

The following items are strictly non-returnable and non-refundable:

Customized or personalised jewellery

Sale or discounted items

Products damaged due to improper handling